When your heating or air conditioning system is no longer working properly, calling a technician to address the problem is the first step you need to take. With hundreds of HVAC companies, you will come across, separating the bad from the good can be a daunting task. There are five red flags you need to watch out for, especially if you are hiring a technician for the first time:
One Person Company
Have you ever heard of the one-man company? This term refers to a single person taking control when to work and whom to work. Dealing with this type of company is a recipe for disaster. This company does not have guarantees. If your water heater or furnace breaks down, you cannot rely on the company to fix the issue right away.
If the person who manages the company is busy or sick, you will be stuck with cold water or an uncomfortable home. Each and every homeowner has round-the-clock-needs that should be fulfilled by a reliable technician. For someone who is running the company and juggling various jobs at the same time, getting your HVAC system fixed right away is going to be a struggle. Your convenience will surely be compromised.
Aside from these disadvantages, you will also run the risk of exposing your home to danger due to the company's lack of expertise. Even if the owner of a one-man company is an expert at fixing the HVAC system, you cannot rely on a single person. A trusted company will hire a team of qualified technicians to handle the job. One man cannot handle various heating and cooling systems. Choose a technician that can give you advice based on the newest technologies and can solve your problem in a timely manner.
Just because you are dealing with a licensed HVAC company does not mean that they are insured. If the company makes a costly mistake, you will have to shoulder the expenses associated with the damage. Aside from damage, an injury is another costly mistake that can leave a dent in your wallet. If the technician is not insured and got injured while working on your HVAC system, you will be held responsible for paying the medical bills and the legal fees associated with the injury.
Another disadvantage of choosing an uninsured company is that the damage done to your home during the upgrade, checkup, and installation will be your sole responsibility. The same is true for the damage done to the house of your neighbors. If the job is not successfully completed, you will need to hire another company to take care of the problem. You cannot demand from an uninsured HVAC company to fix the damages despite the fact that they should be the ones responsible for it.
With poor workmanship, you are putting yourself at risk of compensating for others' mistakes.
There is no perfect HVAC company, but if you ever come across a company with many bad reviews online, it is considered a red flag. If the complaint is legitimate, the company will take action to correct the problem by redoing the work. However, if the homeowner is hard to please, you will need to take the time to read the bad review carefully. It is one way for you to know if that one review is a cause for concern. The reason why you need to be concerned about bad reviews is that it is a factor that will determine whether you are dealing with a company that cares for its customers.
You will also know the quality of work of the company if the customer is still not satisfied with the outcome even though the job was redone. A bad company will neglect bad reviews by not responding to them. These companies do not value customers as they are more concerned about generating income.
Not Wearing Uniform
When a company sends a representative to do the job, you will immediately recognize them based on their uniform. Wearing a uniform shows that they are representing themselves professionally. It also means that the HVAC company has invested its resources to ensure that the staff presents a professional image to customers. If employees do not have uniforms, it only shows that the company has not yet established all aspects of the business. The uniform will assure you that you are working with a real company.
While an unlicensed HVAC contractor may offer a great discount, it does not mean that they will provide you with solid work. You can lose all these benefits if the employee breaks the warranty. Not only will they do further damage to your water heater or air conditioning system but will also make you spend more on repairs. Be sure to choose a licensed and insured AC Repair Rowlett Texas company.